COShop Shipping Information
Capital Online Shopping (COShop) Limited (“COShop,” “we,” “our,” or “us”) operates the online shopping platform coshop.ng and is committed to providing a seamless and efficient shipping experience for our customers. This Shipping Information document outlines the shipping policies, delivery timelines, and other related terms to ensure transparency and clarity regarding our shipping process.
1. General Shipping Policy
1.1 Order Processing: Orders placed on coshop.ng are processed within 24 to 72 business hours, excluding weekends and public holidays. Processing includes order verification, quality check, and packaging.
1.2 Shipping Partners: We collaborate with trusted logistics providers, including in-house delivery services and third-party courier companies, to ensure timely and safe deliveries.
1.3 Shipping Areas: We deliver to all states in Nigeria, including major cities and remote locations. However, certain restricted areas may not be serviceable due to logistical limitations.
1.4 Order Tracking: Once an order has been shipped, customers will receive a tracking number via email or SMS, allowing real-time monitoring of their package.
2. Shipping Methods and Delivery Timelines
COShop offers multiple shipping options tailored to customer preferences:
2.1 Standard Shipping
Delivery Timeline: 3 – 7 business days for major cities; 5 – 10 business days for remote areas.
Cost: Shipping fees are calculated based on the weight, size, and destination of the order.
Carrier: Third-party courier services and in-house delivery agents.
2.2 Express Shipping
Delivery Timeline: 1 – 3 business days for major cities; 3 – 5 business days for remote areas.
Cost: Express shipping incurs an additional fee depending on weight and distance.
Carrier: Premium courier services for fast-tracked deliveries.
2.3 Same-Day & Next-Day Delivery (Available in Select Locations)
Eligibility: Available only for orders placed before 10:00 AM in Lagos, Abuja, and Port Harcourt.
Delivery Timeline: Same-day delivery for orders placed before the cutoff time; next-day delivery for orders placed later.
Cost: Subject to additional charges based on urgency and weight.
Carrier: COShop’s express in-house delivery team.
2.4 International Shipping (Coming Soon)
COShop is expanding to offer international shipping options. Customers will be notified once this service becomes available.
3. Shipping Fees & Charges
3.1 Shipping fees vary based on weight, package dimensions, destination, and chosen delivery method. The exact shipping cost is displayed at checkout.
3.2 Orders above a certain amount (as periodically determined by COShop) may qualify for free standard shipping promotions.
3.3 In the case of bulk orders or special deliveries, additional fees may apply, which will be communicated before order confirmation.
4. Failed Delivery & Reattempts
4.1 If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept the package, the following applies:
The delivery team will make up to two reattempts within 48 hours.
If the delivery remains unsuccessful, the package will be returned to our warehouse, and customers may need to pay a redelivery fee before another attempt.
4.2 If a customer fails to receive the package within 7 days, the order may be canceled, and a refund issued minus shipping costs.
5. Damaged, Lost, or Stolen Packages
5.1 Damaged Items: If an item arrives damaged, customers should report the issue within 24 hours of receipt, providing clear photographic evidence to support@coshop.ng.
5.2 Lost Packages: If an order is marked as “delivered” but has not been received, customers should contact COShop within 48 hours to initiate an investigation with the courier service.
5.3 Stolen Packages: COShop is not responsible for stolen packages post-delivery. Customers are advised to ensure secure delivery locations.
6. Returns & Refunds Due to Shipping Issues
6.1 If a delivery delay exceeds 14 business days beyond the estimated timeline, customers may request a full refund or reshipment at no additional cost.
6.2 COShop reserves the right to investigate refund claims thoroughly before approval.
6.3 For return policies, refer to our Returns & Refunds Policy section on coshop.ng.
7. Changes to Shipping Address
7.1 Customers can update their shipping address before an order is shipped. Once the order is in transit, address changes are not guaranteed.
7.2 Address modifications should be requested via customer support at support@coshop.ng or through the user dashboard on coshop.ng.
8. Contact Information
For inquiries, concerns, or data access requests, please contact us at:
Capital Online Shopping (COShop) Limited
Address: [Lozumba Plaza, Area 10, Garki, Abuja]
Email: [info@coshop.ng]
Phone: [07039293934]
Website: https://www.coshop.ng
This Privacy Policy is designed to provide clarity and transparency regarding how your personal data is managed at COShop.ng. Your privacy is our priority, and we are committed to ensuring the highest level of data protection.
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